FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, simply browse our store, select the items you wish to purchase, choose the appropriate size or variant (if applicable), and click “Add to Cart.” When you are ready to checkout, click the cart icon, review your order, and follow the prompts to complete your purchase.

2. What payment methods do you accept?

We accept multiple secure payment methods, including major credit/debit cards, PayPal, and other region-specific payment options. All transactions are encrypted to protect your personal and payment information.

3. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. For detailed delivery estimates, please refer to our Shipping Policy. While we aim to deliver orders promptly, delays may occur due to customs inspections, weather, or other unforeseen events.

4. Can I track my order?

Yes. Once your order has been shipped, we will send you an email containing the tracking number and instructions on how to track your package online.

5. What is your return & exchange policy?

We accept returns and exchanges in accordance with our Return & Exchange Policy. Items must be unused, in their original packaging, and returned within the specified time frame. Some items, such as personal care products, may not be eligible for return due to hygiene reasons.

6. What should I do if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item. We will review your case and provide a suitable solution, which may include a replacement or refund.

7. Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and times vary depending on the destination. Please check our Shipping Policy for more details.

8. Is my personal information safe?

Absolutely. We take privacy seriously and handle your information in accordance with our Privacy Policy. All payment transactions are processed securely using industry-standard encryption.

9. Can I cancel or change my order after placing it?

Orders can only be changed or cancelled before they are processed for shipping. Please contact our customer service team immediately at [email protected] if you need to make changes. Once an order is shipped, changes cannot be made.

10. How can I contact customer service?

You can reach our customer service team by emailing us at [email protected]. We aim to respond to all inquiries within 24–48 business hours.